Employee Handbook

CHAPTER 1

Welcome to Stone Tile

Welcome to Stone Tile! We are delighted that you are joining our young, dynamic and rapidly growing company. At Stone Tile, we encourage a strong sense of team spirit and advocate an open-door policy for all our employees.

Please take some time to review the handbook carefully and keep it for future reference. Should you have any questions concerning the policies or benefits outlined in this handbook please ask your manager or Human Resources, they will be happy to help you.

We are proud to have you as a member of our team!

Sincerely,

Sylvia Benchimol & Daniel Sultan

DISCLAIMER

The policies and procedures contained in this Handbook are effective immediately and supersede all prior versions of the Employee Handbook. While the Handbook is comprehensive, it does not deal with every possible scenario or issue that may arise in the workplace or in your employment, and is not intended to provide in detail all policies, practices and procedures. Consequently, Stone Tile reserves the right, at its sole discretion, to change or delete existing policies and procedures or to implement new ones. Accordingly, you may occasionally receive notification of changes in policy or procedure. In the event that information in this Handbook conflicts with a policy or procedure subsequently distributed to employees, the most recently dated policy shall prevail.

This Handbook is a general guide to the team, policies, and benefits of Stone Tile. It does not constitute an employment relationship, nor does it confer any special rights or guarantee continued employment. Stone Tile reserves the right to modify, change, disregard, suspend or cancel at any time, without written or oral notice, all or any part of the Handbook’s content.

If you have any questions or concerns about the contents of this handbook, please speak with your manager or contact Human Resources.

History

The history of Stone Tile is a story of extraordinary growth, from a two-person operation to a team of over 160. Stone Tile was founded in Toronto in 1992 by Sylvia Benchimol and Carl Hesse. Stone Tile operates showrooms in Toronto, Calgary, Vancouver, and Montreal.

Stone Tile’s goal is to service the commercial and residential market with unique and fashionable tiles, focusing on midmarket and discerning clientele who desire the best quality and service.

Stone Tile dominates the “quality and style” segment of the tile industry in Canada while staying competitive in the market. Establishing and capturing this niche market requires an attentive ear to the flooring industry, an unwavering commitment to quality customer service, a keen understanding of the clients’ needs, staying abreast of current and future fashion trends, and building long lasting relationships with clients, architects, and contractors.

The success of Stone Tile is unquestionably attributed to a collective and resolute commitment to hard work, dedication, persistence and enthusiasm. Moreover, what substantiates and ensures this success is an unparalleled sense of team camaraderie coupled with professionalism and a commitment to industry leading, first-class customer service.

Today Stone Tile is the foremost authority in the hard flooring industry, providing porcelain, limestone, ceramic, travertine, slate, marble, glass and aluminum tiles. Believing that tiles are to the design world what fabrics are to haute couture, Stone Tile helps clients appreciate the beauty and practicality of natural stones and manufactured tiles, while inspiring ideas for incorporating them into any environment.

Philosophy

The mission, vision and values outlined below are the foundation for everything that happens here at Stone Tile. They are the core beliefs of the Company, and it is vital to understand and embody these values in your interactions and conduct.

Mission Statement

Stone Tile’s mission is to push the limits of the surfaces industry by bringing our customers inspiration, quality, unique solutions and unparalleled customer service.

Vision

Stone Tile will be unmatched in the surfacing industry by providing the following to our customers:

Leading edge products
Creative solutions
Unequalled quality
Unparalleled customer service

Our Values

At Stone Tile, we believe in:

We treat all individuals with respect and sensitivity. We recognize individual needs and value each of our employee’s unique contributions. We consistently demonstrate high standards of ethical behaviour and conduct ourselves in an honest and moral way, without compromise.
We encourage teamwork and collaboration in order to meet our client’s business needs, build partnerships and develop opportunities for the betterment of the company and our customers.
All communication must be clear, concise, accurate and timely. All team members are encouraged to openly share their opinions and views.
We continuously strive to improve, both personally and professionally. We promote and encourage innovative and creative thinking and believe to every problem, there is a solution. We think outside the box and have a desire to succeed and add value in everything we do... Strive for Perfection, settle for excellence!
We foster a supportive environment that enables our talented people the initiative to make sound business decisions and do what’s right.
We accept responsibility for our behavior, actions and results. We make and support business decisions through experience and good judgment.